Frequently Asked Questions

Here are some answers to questions our users ask.

About

We’ve chosen Onesie Day as the theme for our annual appeal because it celebrates us being the one and only emergency ambulance service for Greater Wellington and Wairarapa, and the only ones in New Zealand who are FREE! Our usual Onesie Day street collection has been suspended this year to help keep everyone safe. Instead we encourage you, your whānau, your colleagues and friends to get involved! Hold virtual (or real) Onesie Days, bake sales and other fundraising activities, the options are limitless. Support Onesie Day and raise money for Wellington Free Ambulance.

We think everyone who supports us by getting involved in Onesie Day is extraordinary. You help us to pay for the ordinary things that means our paramedics are ready to respond whenever a medical emergency happens. From helping us to purchase vital medicines, through to making sure our ambulances are fuelled and ready to go, we simply couldn't do what we do without your support. To understand the difference your support makes, please READ MORE about the people that you are helping.

Its super easy! Simply CLICK HERE to sign up and follow the steps to create your dedicated profile page where you can receive donations, post updates and share your page.

Participants

Once you have logged in to your Onesie Day account, you will be directed to your profile page. CLICK HERE TO LOGIN

Your page will have a unique URL which means you can share a link with anyone, via email, social media or text. It’s a great way to get friends and family to support you. We have prepared some sample email text for you in our RESOURCE SECTION to get you started. Payments can then be made on this website via a secure card provider.

Online payments are easier, but we can also help you with cash donations. You can bank the money and make a bank transfer to us or send a cheque using the details in the BANK MY MONEY section.

Please CLICK HERE to retrieve your password. You will be emailed a link to reset it. Your username is the email address you used during registration. If you have any further problems please email [email protected]

Absolutely! It’s always a lot of fun to fundraise with your friends or workmates. To create a team you need to first sign up as an individual. Next - create your profile and click on create team and invite your friends under the JOIN A TEAM box. If your team is for a workplace or a school, name your team and select "YES" to ‘is this a team for your workplace?’, if your team is for family or friends, choose “NO”.

You will need to sign up as an individual first. Next you can create or join a team from your profile page. On the left hand column of the page, scroll down to "join a team" and you can select to "create a team" or "find a team" to join.

Of course you can! But please know that money raised from the event will only be spent in the Greater Wellington and Wairarapa region.

Donors

We encourage you to get as many donations in as possible by, or on the 4th of September. People will still be able to make donations for two weeks after the event.

Yes. Wellington Free Ambulance is a registered charity (CC31374) and all donations of $5 are tax deductible. All donations made on this site will receive a tax receipt via email.

Oh no! Please first check that your receipt hasn't gone into your junk mail or spam folder. If not, please contact the team directly on [email protected] and we will get this out to you as soon as possible.

Your security is important to us and we are committed to protecting your privacy. To protect against fraud this website does not store your credit card details. Please see the PRIVACY POLICY for further information. All credit card transactions are encrypted before transmission using 256 bit SSL encryption.

We accept Visa and MasterCard for online donations. For offline donations we accept cheques, money orders and direct bank deposits. Please do not send cash through the post.

Our payments are processed using Braintree Payments, a PayPal company. Braintree specialises in delivering successful e-commerce payment gateway services to thousands of merchants. Braintree is an international company with a trusted name in e-commerce solutions is at the fore front of the online payment industry. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online.

Teams

To create a team you need to first sign up as an individual. Next create your profile and click the button that says create team and invite friends under the JOIN A TEAM box. If your team is for a workplace or a school, name your team and select "Yes" to "is this a team for your workplace?". If your team is for family or friends, choose "NO" to this question

Once you have created your team profile, you will be promoted to invite team members. Once you select the invite team members button you will be provided with a link under the JOIN MY TEAM button. Share this link with as many people as possible to help raise more money!

You can search for a team under JOIN A TEAM or use the unique team URL

You can search for a team by name under JOIN A TEAM on your individual profile page. You can also use the search button on the Onesie Day page.

Some teams are set to private which means you will need the team leader to accept your request. If you have any issues with this, just get in touch via [email protected]

Organisation level is created by the Onesie Day team when you have two or more teams from the same workplace. Please get in touch with us at [email protected] and we can set this up

Onesie Day

Not at all! If you're not a fan of Onesies, not a problem! Why not get sponsored to not wear a onesie or hold a bake sale and use our Onesie Day cupcake flags, available for download on the resources page. Or visit our fundraising top tips on our resources page. However you want to support us, get creative, it all really helps our work.

If your question is still unanswered,
please email [email protected] or call 0508 932 3733