Frequently Asked Questions

Here are some answers to questions our fundraisers ask:

The Wellington Free Ambulance Onesie Appeal is our biggest community fundraising event of the year.

It is called Onesie because when you phone an emergency ambulance service, you dial 111. So, essentially we are the Ones! We are also the ones for Greater Wellington and Wairarapa, being the only emergency ambulance service in the region, and the only ambulance service in New Zealand that is free.

Our Onesie Appeal runs for a week and takes place in the first week of September. In 2023 the key dates are:

  • Onesie Appeal 4-10 September
  • Street Collection - Thursday 7th and Saturday 9th in Wellington, and Friday 8th & Saturday 9th in Wairarapa
  • Onesie Day - all across the region Friday 8 September

Onesies are a fun part of our appeal - but not at all compulsory! Lots of people support Onesie Appeal and don't wear one.

Absolutely not - we appreciate that onesies are not for everyone. We want you to have fun fundraising for Wellington Free Ambulance so please do what's most comfortable for you.

Wellington Free Ambulance is the only emergency ambulance service for Greater Wellington and Wairarapa and the only free ambulance service in New Zealand.

As an essential health service, we receive the majority of our funding from the Government and ACC but must fundraise around $7million each year from our community to keep services free of charge. Read Why It Matters here.

Everything donated to Onesie Appeal will go directly towards ensuring our services remain free of charge to anyone who needs us. Each year, we answer more than 151,000 emergency 111 calls and respond to over 52,000 incidents where people need our help.

In 2023, people also have the opportunity to direct their donations toward our Build Wairarapa Station Campaign and support the build of a state-of-the-art ambulance station for the Wairarapa region.

It's super easy! Simply CLICK HERE to sign up and follow the steps to create your dedicated profile page where you can receive donations, post updates, and share your page.

You'll be able to sign up as an individual, school, early childhood centre of a business.

You can then share you fundraising URL page link with family, friends and colleagues asking them to support your fundraising goals and Wellington Free Ambulance.

Once you have logged in to your Onesie Day account, you will be directed to your profile page. CLICK HERE TO LOGIN

If you can't remember your password just follow the link to reset and change it to something memorable.

Your page is your unique fundraising URL which means you can share a link with anyone, via email, social media or text and when they click through they can donate online to directly support your fundraising goals and Wellington Free Ambulance.

Please share your fundraising page widely with family, friends and colleagues.

If people give you cash please deposit into the Wellington Free Ambulance account - details here - be sure to email [email protected] to tell us this should be added to your fundraising total.

Please CLICK HERE to retrieve your password. You will be emailed a link to reset it. Your username is the email address you used during registration. If you have any further problems, please email the team at [email protected]

Of course you can! But please be advised that the money raised from Onesie Appeal will only be spent in the Greater Wellington and Wairarapa region.

We ask that all cash is banked as soon as possible - by Friday 15th of September.

We are all super eager to know how much our campaign has raised - and also we want to make sure you are in the draw for the fabulous prizes.

Prizes will drawn from everyone who has raised funds on Friday 22 September.

Yes, everyone who directly donates to Wellington Free Ambulance will receive a receipt for tax purposes. If you donate online this will be emailed to you automatically.

If you are signed up to fundraise - the people who donate to you online will get receipts, you will get one for any money you personally donate online to your overall fundraising goal, but you will not get a receipt for the overall total you fundraise from people donating to your goal.

If you have questions please email [email protected]

We're sorry to hear you haven't received this. Please first check that it hasn't gone into your junk mail folder. If not, please get in touch with the team directly on [email protected] and we will get that sorted to you.

Your security is important to us and we are committed to protecting your privacy. To protect against fraud this website does not store your credit card details. Please see the PRIVACY POLICY for further information. All credit card transactions are encrypted before transmission using 256 bit SSL encryption.

We accept Visa and MasterCard for online donations. If you have collected cash or someone has given you a cash donation - please find our banking details here.

Our payments are processed using Stripe - an international company that specialises in delivering successful e-commerce payment gateway services to thousands of merchants, and is at the forefront of the online payment industry. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online.

If your question is still unanswered,
please email [email protected] or call 0508 932 3733